Last updated: September 2026
Watson Style Group Retainers
Clients exceeding specified hours pay the contracted hourly rate for additional time. Senior/Lead Stylists bill at 1 hour; Assistant Stylists at 0.50 hours. After six months of inactivity, clients forfeit unused hours. Retainer hours are non-refundable.
Watson Style Group Membership
Memberships require a one-year commitment and are billed according to the selected membership plan (monthly or quarterly). Additional hours beyond the included allowance are billed at membership rates. Unused hours roll forward within the calendar year and expire one year after purchase. Memberships automatically renew for successive one-year terms unless written notice of cancellation is provided at least 60 days prior to the end of the current term. Following the initial one-year commitment, memberships may be canceled with 60 days' written notice. Six months of inactivity results in forfeiture of any unused hours. Membership hours are non-refundable.
Shopping Budgets
Charges apply as incurred for clothing, tailoring, and dry cleaning. A 19% Concierge Service Fee covers logistics, shipping, quality control, and tailor coordination. Final invoices show all returns and charges. Consignment merchandise not returned within specified windows gets fully charged to the card on file.
Resale & Reallocation
At a client’s request, Watson Style Group may accept client items for reallocation or resale. Watson will use reasonable efforts to facilitate the resale or reallocation of eligible items and reserves the right to determine the appropriate resale price based on the item’s condition, current market value, demand, and other relevant factors. If an item is successfully reallocated or sold, the amount paid or credited to the original client will be determined by the revenue-sharing arrangement in effect at the time of sale. Watson may, at its discretion, offer items to other Watson clients, transfer items to a third-party resale platform, or pursue another appropriate resale channel. Items that remain unsold at the end of the applicable selling season may be donated at Watson’s discretion.
Travel
Stylist travel expenses bill to clients as incurred, with cost-splitting attempted when possible but not guaranteed.
Electronic Lookbook
Annual maintenance fees apply based on lookbook level.
Credit Card Fees
Using credit cards after initial purchase incurs a 3% fee.
Other Policies
Pricing increases annually. All program rates and hourly charges are nonrefundable as incurred. Two payment methods are required on file for billing purposes.
Client Commitments
Clients must maintain scheduled appointments with 48-hour cancellation notice, return unwanted merchandise within 48 hours, and remain open to change throughout the process.