Watson Style Group Retainers
Clients exceeding specified hours pay the contracted hourly rate for additional time. Senior/Lead Stylists bill at 1 hour; Assistant Stylists at 0.50 hours. After six months of inactivity, clients forfeit unused hours. Retainer hours are non-refundable.
Watson Style Group Membership
Memberships require yearly commitment with quarterly fee assessments. Extra hours beyond quarterly allowance use membership rates. Unused quarterly hours roll forward within the calendar year and expire one year after purchase. Auto-renewal occurs unless 60-day notice is given. Six months of inactivity results in forfeiture of unused hours. Membership hours are non-refundable.
Shopping Budgets
Charges apply as incurred for clothing, tailoring, and dry cleaning. A 19% Concierge Service Fee covers logistics, shipping, quality control, and tailor coordination. Final invoices show all returns and charges. Consignment merchandise not returned within specified windows gets fully charged to the card on file.
Travel
Stylist travel expenses bill to clients as incurred, with cost-splitting attempted when possible but not guaranteed.
Electronic Lookbook
Annual maintenance fees apply based on lookbook level.
Credit Card Fees
Using credit cards after initial purchase incurs a 3% fee.
Other Policies
Pricing increases annually. All program rates and hourly charges are nonrefundable as incurred. Two payment methods are required on file for billing purposes.
Client Commitments
Clients must maintain scheduled appointments with 48-hour cancellation notice, return unwanted merchandise within 48 hours, and remain open to change throughout the process.